We want you to be happy with Annuo. This page covers both your statutory right of withdrawal and our voluntary refund guarantee.
Statutory right of withdrawal (EU)
As an EU consumer you normally have a 14-day right of withdrawal when buying a digital service at distance. For digital services (such as Annuo) the right of withdrawal ends as soon as delivery has begun — provided you have expressly consented to immediate delivery at checkout and acknowledged that the withdrawal right is then waived. We ask for this consent in a separate step before payment and confirm it by email after purchase.
If you have not given this consent, the full 14-day withdrawal right applies from the payment date.
Voluntary 14-day refund guarantee
On top of the law we offer a voluntary refund guarantee: if you're not satisfied with your purchase you can request a full refund within 14 days of the payment date — even if you consented to immediate delivery and thereby waived the statutory withdrawal right. The guarantee covers both new subscriptions and automatic renewals.
How to request a refund
Our order process and all refunds are handled by our payment partner Paddle, which acts as Merchant of Record for our orders.
• Visit https://paddle.net and sign in with the email address you used at checkout to view your receipts and request a refund, or
• Email us at hej@annuo.eu with your order number or purchase date and we'll help you initiate the refund with Paddle.
Refunds are issued to the original payment method and typically processed within a few business days.
Cancelling a subscription
You can cancel your subscription at any time from Settings → Billing. The cancellation takes effect at the end of the current billing period, and you keep access to the service until then.
Consumer rights
This policy does not override mandatory consumer rights. EU consumers can also use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr.